Shipping policy

Covid-19 Update;

Our shipping carrier, Canada Post, has suspended guaranteed shipping timeline.  They cannot guarantee whether packages will be delivered during exact timeline stated at checkout and orders can face a delay in delivery.  During ths unfortunate time worldwide we as for our customers leniency and patience.

Thank you

General Shipping Information

All of our shipments are done through CANADA POST.  The shipping cost is calculated automatically at checkout.  There are various options of delivery duration available at checkout, these may vary according to the destination.

Please ensure that the correct shipping address is provided as we will be unable to offer any sort of compensation if an incorrect destination address is given which lead to the order not reaching.

If the package is returned to us:

 We may be able to re ship the package out again but a new purchase label would have to be purchased by you.

Please allow 1-7 business days for order processing, you will be notified through e-email when your order is shipped.  A tracking number will be provided.

In an unlikely event, that an order has not reached during its estimated delivery time please contact expnsv.drip@gmail.com.  Please allow 24-48 hours to receive a response via email.  In any urgent case please directly contact Canada Post.

WE CANNOT BE HELD LIABLE FOR ANY DELAYS THAT HAVE BEEN CAUSED BY DELIVERY CARRIER AND/ OR THE DESTINATIONS CUSTOMS DEPARTMENT.

INTERNATIONAL SHIPMENTS/IMPORT CUSTOMS CHARGES

We do not not cover any customs charges (import taxes, duties and customs fees) that may incur with international purchases.  The customer holds full responsibility to pay for any import customs related charges if they may occur.  Please check with your local customs department for further detail.

NON-CANCELLATION

We are unable to cancel orders once they are placed as we start processing orders right away, therefore we please request that customers fully read item descriptions and company's policies before ordering.  If you have any questions please email us at expnsv.drip@gmail.com, before finalizing.